Terms & Conditions
Our Covid Policy
We are always operating within or above the the government regulations and guidelines. All of our trips are capped at a maximum of 8 guests or under. Should travel restrictions apply because of Covid-19 and the trip cannot go ahead (or you are unable to travel because of government regulations), you will receive a full refund.
In order to make a booking with us, you will contact us via phone, email, social media, our booking form, or in person. We will review your booking request and accept or decline your booking. The decision will be based on availability, your windsurfing experience and other factors.
If accepted, you will be send a booking confirmation, where a non-refundable deposit is required to finalise your booking request.
Note: A booking is not confirmed until Water Nomads has received a deposit (or full payment), all necessary forms, and the above process is complete.
Our Cancellation Policy
Due to the nature of our business and that we only work with small groups, cancellations affect us significantly and we apply a strict non-negotiable cancellation policy. We strongly recommend that you have travel insurance which covers all potential cancellation circumstances. A confirmed booking means that you and all members of your group have read, understood and accepted the conditions of our cancellation policy.
Cancellation by guest:
If you wish to cancel your booking after you made a deposit, you will lose your deposit.
If the cancellation occurs within 20 days of to the commencement of our services you must pay a cancellation fee that is the equivalent of 100% of the full price.
Cancellation by Water Nomads:
Water Nomads reserves the right to cancel any trip up to 5 days prior to departure in the event that there are too few people booked on a trip. In such a case you will be given a full refund of payments you have made to Water Nomads. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from the cancellation.
Water Nomads is not liable for any damage or loss of equipment during one of our trips.
Water Nomads is only facilitating the trip, not guiding. Any activity offered by Water Nomads is a suggestion. Your participation is completely voluntary and at your own risk and responsibility.