Terms & Conditions


Terms and Conditions of Booking

Please read carefully these terms and conditions of contract. In completing and submitting the Booking Form, you agree to be bound by these conditions which constitute the agreement between Water Nomads and you.

No variation of these conditions will be effective unless in writing and signed by a person so authorised by Water Nomads.

To reserve your place on a trip, or book rental equipment, you must either complete the Booking Form online or email your confirmation and pay a non-refundable deposit per person per trip/rental to Water Nomads.

Prices are quoted in New Zealand dollars and include 15% GST (unless otherwise specified).

The trip/rental prices quoted on our website (www.waternomads.co.nz) represent the most current prices, are per person and are subject to minimum numbers. Where minimum numbers are not met by the balance payment due date, a small group surcharge will be offered to ensure the trips operation. Refer to the trip notes for all tour inclusions and exclusions. Once you have paid a deposit for your trip any subsequent discounts or price reductions that are advertised may not be retrospectively applied. Water Nomads reserve the right to amend trip/rental prices at any time.

The balance of the trip price / rental agreement is payable to Water Nomads by date specified on prior to departure. Payments can be made by bank transfer. If payment of the balance of the trip/rental price is not received by Water Nomads by the due date you will be taken as having cancelled the trip/rental and cancellation charges in accordance with condition 5 will apply.

AMENDMENTS: To make amendments to your trip/rental arrangements, you must notify Water Nomads in writing. Each amendment to your trip/rental arrangements you will be liable for any increase in operational expenses occasioned by the amendment.

TRANSFERS: If you wish to transfer from one trip to another, you must notify Water Nomads in writing after which the transfer will take effect subject to the following. Transfers may only be made to another trip to commence within 12 months of your original departure date and the following transfer charges will apply:

  • If your notice is received within 28-7 days prior to your original departure date, 50% of your original tour price will be forfeited: or
  • If less than 7 days prior to your original departure date, 100% of your tour price will be forfeited.

If you wish to cancel your trip/rental, you must notify Water Nomads in writing where after the cancellation will take effect subject to the following:

  • If cancellation takes place more than 28 days prior to your departure date your full deposit will be forfeited.
  • If cancellation takes place between 28 & 14 days prior to your departure date 50% of the tour price will be forfeited.
  • If cancellation takes place less than 14 days prior to your departure date 100% of the trip price will be forfeited.

Variations to the conditions outlined in clauses 3, 4 and 5 may apply. Please refer to individual trip notes for details. The trip/rental price is quoted as a package. No partial refunds or credit will be given for services not used. Any amount forfeited, which has not then been paid to Water Nomads by you, may be recovered from you by Water Nomads as a debt due and payable.

To fully enjoy and benefit from your holiday experience you should be in good health and physical condition.

You declare and warrant that:

  • you are in good health and mental and physical fitness at the time of booking this trip;
  • you have disclosed to Water Nomads every matter concerning your health and mental and physical fitness of which you are aware, or ought reasonably be expected to know, that is relevant to Water Nomads’ decision to permit you to go on the Surfari trip;
  • immediately upon any adverse change in your health or fitness that may be likely to affect Water Nomads’ decision to permit you to go on the Surfari trip, you will notify Water Nomads in writing of any such adverse change;
  • you acknowledge that the obligation to disclose under this condition continues from the time of booking the trip through to departure and extends for the duration of the trip.
  • you have taken the necessary precautions to immunise/vaccinate for the destination you are travelling to;
  • you have taken out a travel insurance policy that adequately covers you for medical eventualities including cover specifically for pre-existing medical conditions.

Water Nomads take their responsibilities seriously and if for any reason a trip leader believes, in his or her absolute discretion, that you should not participate further due to you committing an illegal act, or in the opinion of the trip leader, your behaviour is causing or is likely to cause danger, distress or annoyance to others, or your fitness or health (mental and/or physical) is questioned, he or she may direct you not to continue and you must follow the trip leader’s instructions. In this case you will not be entitled to any refund.

If while during your trip/rental you have a problem, please bring this to the immediate attention of Water Nomads. If your complaint cannot be resolved locally, please follow this up in writing within 30 days of your return home by writing to Water Nomads, 3/7b Wainui Street, The Wood, Nelson 7010, New Zealand. Please keep your letter concise and to the point for us to quickly identify your concerns to respond to you as soon as possible.

Water Nomads reserve the right to nominate a small group surcharge where a trip has not reached minimum numbers or to cancel the trip. In case of a trip cancellation you will be given a full refund of the trip price. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from such cancellation including but not limited to visa, passport and vaccination charges, gear purchases or non refundable flights and taxes.

Water Nomads reserves the right to either before or during a trip:

  • postpone, cancel or delay (either in relation to the departure or arrival times or the duration of the trip) any such aspect of the trip if, in the absolute discretion of Water Nomads, it is necessary to do so due to inclement weather, snow or icy conditions or circumstances that are known to us and are otherwise likely to be hazardous or dangerous or due to any other adverse or threatening conditions whether political or military or terrorist or otherwise or if, in the absolute discretion of Water Nomads, there is a likelihood of any such event occurring which may impact upon the safety of the participants, or if an act or omission of a third party prevents the tour or the aspect of the tour being undertaken in accordance with your booking or for any other reason considered necessary by Water Nomads. In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of refund of the trip price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.

Itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary and related items may be made where deemed necessary or advisable by Water Nomads. The information contained on Water Nomads website, brochures, trip notes and pre departure information is to the best of Water Nomads belief, correct at the date of publishing.

Personal travel insurance is not included in the trip price. Water Nomads strongly recommend that you take out full personal travel insurance including accident, illness and travel cancellation for all of tours to guard against the unexpected. If, at any stage, you experience unexpected changes to your schedule, please call and discuss these matters directly.

It is your responsibility to obtain proper identification or proof of citizenship as required by the authorities of New Zealand. You will not be entitled to a refund if you are denied boarding or entry on any basis, including without limitation, improper documentation (ie, visas) or failure to provide information. It is a requirement of many countries that your passport is valid for six months beyond the date of your return home to your home country and it is your responsibility to check you have such validity.

Any material published by Water Nomads, the Booking Form and these conditions of contract are not issued on behalf of, and do not commit any airline whose services are used or proposed to be used in the course of the trip. If an airline’s proposed travel or fare schedule is amended or cancelled, such amendment or cancellation will not be considered a cancellation of the trip by Water Nomads.

If Water Nomads is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of an act of God, strikes, trade disputes, fire, breakdowns, epidemics and pandemics, interruption of transport, government or political action, travel bans imposed by governments, acts of war or terrorism, acts or omissions of a third party or for any other cause whatsoever outside Water Nomads reasonable control, Water Nomads will be under no liability whatsoever to you and may, at its option, by written notice to you cancel the trip wherein clause 5 of these conditions will apply in respect of cancellation charges.

You acknowledge and agree that:

  • by the very nature of adventure travel and multi activity holidays, they are more challenging and demanding with a commensurately higher level of risk compared with conventional holidays, and involve potential exposure to injury and possibly death;
  • in the countries and regions in which adventure travel is undertaken, standards of accommodation, transport, health care, hygiene, safety and service provision generally are often not as high as those standards in your country of residence and may require flexibility and patience on your part;
  • the additional dangers and risks associated with adventure travel may include difficult and dangerous terrain; extremes of weather, including sudden and unexpected changes; political instability; remoteness from normal medical services and from communications; and evacuation difficulties in the event of illness or injury;
  • the enjoyment and excitement of adventure travel is derived in part from the inherent dangers and risks associated with adventure travel and that those inherent dangers and risks are a reason why you wish to undertake the adventure tour, and
  • you have submitted your booking for the trip after giving due consideration of relevant travel information including, without limitation, any relevant information or advice given by the governments of New Zealand, Australia and Canada, the British Foreign Office and US Department of State and that it is your responsibility to acquaint yourself with that information or advice. For the above reasons you therefore accept the inherent and increased dangers and risks associated with the proposed adventure tour and the accompanying risk of injury, death or property damage or loss.

You acknowledge and agree that:

  • to the fullest extent permitted by law and unless caused by the negligent or reckless conduct of Water Nomads, Water Nomads will not be liable for any claims, actions, loss or damage arising out of personal injury or death, or property damage, loss of service including consequential, exemplary or punitive damages which may arise in connection with your participation in any trip/rental.
  • Water Nomads will not be liable for any breach of any law by any person with whom you travel on the trip; and
  • you may not rely on any representations concerning the trip made by Water Nomads which are not contained in these conditions.

To the extent permitted by law, by accepting the additional inherent dangers and risks associated with the trip/rental, you release, waive and discharge all Water Nomads representatives from all claims, actions or losses for personal injury or death, property damage, loss of services, loss of profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise:

  • out of or occur during your travel in connection with the trip/rental or any activities conducted in conjunction with the trip/rental unless caused by the reckless conduct of Water Nomads representatives, or
  • in connection with any optional activities which you may undertake during the course of your trip/rental but which do not comprise part of your trip/rental itinerary and you accept that any assistance given to you by Water Nomads representatives in arranging such optional activities will not render the Water Nomads representatives liable to you in any way.

You permit Water Nomads to collect personal information from you, please see our privacy policy for more details.

By agreeing to these terms and conditions you certify that your image may be used without charge by Water Nomads for promotional purposes including but not limited to the website, printed promotional items and promotional presentations, unless you notify us in writing that you do not wish to have your image to be used for these purposes.

A party will not be deemed to have waived any of its rights or remedies under these conditions or at law by allowing any time or indulgence or by not exercising any right or remedy arising out of any default by the other party.

If any part of a condition is illegal, unenforceable or invalid, it is to be treated as removed from the conditions, however, the remainder of the conditions are not altered.

This agreement and the rights and obligations of the parties will be construed and take effect in accordance with and be governed by the laws of New Zealand.

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