PRIVACY POLICY

Water Nomads New Zealand provides surf, wingfoil, and windsurf board rentals, Surfari Trips and Session Intel services across New Zealand. We are dedicated to offering premium experiences and ensuring your privacy is respected.

We collect personal information that is necessary for us to provide our services and operate our business. This may include:

• Contact Information: Name, email address, mobile number, social media profile details.
• Location information: If required for session planning or safety purposes.
• Payment Information: Details required for processing payments for Rentals, Trips and Session Intel.
• Health Information: Information concerning your health and mental and physical fitness relevant to your participation in Surfari Trips (as per our Terms & Conditions).
• Customer Feedback: Information provided through testimonials, surveys, and direct feedback.
• Usage Data: Information about how you interact with our website, including Browse behaviour, analytics data, and cookie information.

We collect information directly from you when you:

• Make a booking or inquiry through our website or directly.
• Sign up for our newsletters or marketing communications.
• Provide feedback or testimonials.
• Interact with us on social media.
• Provide health information related to trip participation.
• Participate in Session Intel services.
• We may also collect information indirectly through website analytics tools (e.g., Google Analytics) and third-party advertising services.

We use the personal information we collect for the following lawful purposes:

• To Provide Services: To process your bookings, manage Rentals, organise Surfari Trips, deliver Session Intel services and provide customer support.
• Communication: To respond to your inquiries, send booking confirmations, updates, and important service-related notices.
• Marketing and Promotions: To send you marketing communications about our products, services, and special offers, where you have provided consent or where otherwise permitted by law. You can opt-out of marketing communications at any time.
• Customer Feedback & Testimonials: To collect and display testimonials, and to gather feedback to improve our services.
• Enforce Terms & Conditions: To ensure compliance with our agreements, including our Terms & Conditions and this Privacy Policy.
• Legal Compliance: To comply with applicable laws, regulations, court orders, or other legal processes.
• Website Improvement: To analyse website usage, understand customer preferences, and improve our website’s functionality and user experience.

We will not use your information for any other purpose without seeking your consent, unless we are required or permitted to do so by law.

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, website analytics providers, advertising services, IT support). These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your personal information if required to do so by law, in response to a court order, or to cooperate with law enforcement or other governmental authorities.
• Protection of Rights: We may disclose your information to enforce our agreements with you, including this Privacy Policy and our Terms & Conditions, or to protect our rights, property, or safety, and the rights, property, or safety of our customers or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Disclosure Outside New Zealand:

If we transfer your personal information to an overseas recipient (e.g., a cloud service provider with servers outside New Zealand), we will take reasonable steps to ensure that the recipient is subject to privacy safeguards comparable to those in the New Zealand Privacy Act 2020. This may include ensuring the recipient is in a country with adequate privacy laws, or that we have contractual arrangements in place that require them to protect your information to a similar standard.

We take reasonable security measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We implement physical, electronic, and procedural safeguards to secure the information we collect.

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, as detailed in this Privacy Policy, or as required by law. Generally, we may retain user account information for 90 days to 2 years after accounts remain idle, or longer if necessary for legal or business purposes.

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

• Right to Access: You have the right to request confirmation of whether we hold any personal information about you and to access a copy of that information.
• Right to Correction: You have the right to request that we correct any inaccurate, incomplete, or misleading personal information we hold about you.
• Right to Request Erasure/Deletion: In certain circumstances, you may have the right to request the deletion or erasure of your personal data.
• Right to Object to Processing: You may have the right to object to the processing of your personal data in certain situations.
• Right to Data Portability: You may have the right to request that we transfer your personal information to another entity.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 20 working days, as required by the Privacy Act 2020.

In the event of a privacy breach that causes, or is likely to cause, serious harm to you or any other affected individual, we will notify the Office of the Privacy Commissioner and the affected individuals as soon as practicable, in accordance with our obligations under the Privacy Act 2020.

Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyse website traffic, and for advertising purposes. You can manage your cookie preferences through your browser settings.

See our Cookie Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us:

Water Nomads New Zealand

Email: [email protected]

Phone: +64 (0)21 044 5914