PRIVACY POLICY

Water Nomads (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on 10 September 2023.

Depending on how you choose to interact with Water Nomads, we collect personally identifiable information to allow us to provide the services as requested. Such information includes:

1. Your name, address, date of birth, gender, email address, telephone numbers, postal address, medical and dietary information, passport details, travel insurance details and previous outdoor experience.
2. Details of previous trips or events you have attended or enquired about.
3. Information provided through our customer surveys
4. Your travel preferences

We will use your personal information:

• to provide services and products to you
• to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
• to respond to communications from you, including a complaint
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose authorised by you or the Act.

When making an enquiry or booking a Surfari Trip, we hold certain information so that we can transact your request.

You may supply your information when making an enquiry on our website, sending us a direct email, providing information over the phone, interacting with our social media channels, or at third party events, through market research. We update your information where possible to ensure we fulfil your requests accurately.

When you visit our website we collect information, such as your IP address, via the use of cookies. We also track a visitors behaviour to help provide us with analytical insights. You can review our Cookie Policy further below.

Water Nomads collects and uses your personal information for the purpose for which it was supplied to ensure we can fulfil your requests and to provide the best experience on our website. This can include:

• Providing the relevant requested trip information either online or through the post
• Registering you for an information evening or special event
• Providing trip documentation once booked either online or through the post
• To fulfil your booking by updating our local operators and partners with personal information such as medical or dietary information so they can operate the trip safely, providing information to local authorities to secure relevant permits required for your trip, or liaising with insurers or your emergency contacts in case of an emergency
• Where you have requested us to book airline services or additional pre or post tour services, we will provide your full name, date of birth and when it is required, your passport details, to providers of these services.

We may also use your information to market relevant products and events that we believe you may be interested in by way of:

• Sending tailored emails or postal communication (which you can always opt-out of)
• Remarketing ads on social media or the wider internet

We do not sell or trade any of your personal information collected.

We may disclose your personal information to:

• other third parties (for anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by the Act or another law (e.g. a law enforcement agency)

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

Water Nomads provides a safe and secure e-commerce environment. We protect the security of your credit card data with the following measures:

• We do not store your credit card details on any of our servers.
• We use Stripe to provide a secure, encrypted environment for the authorisation of credit card and charge card transactions between your browser and our financial institution.

If you have opted to receive e-newsletter communications from us and at a later stage change your mind, you may at anytime remove yourself from that email distribution list by;

1. Clicking the ‘unsubscribe’ link at the bottom of every email,
2. Or by forwarding the email you received to the company email address advertised at the bottom of the email you received.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

When visitors leave comments on the Water Nomads website data shown in the comments form is collected, with the visitor’s IP address and browser user agent string to help spam detection. See “Where is your website data sent” for more information.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us in writing at:

3/7b Wainui Street, The Wood, Nelson 7010, New Zealand